Core yoga atlanta1/2/2024 Under the direct supervision of the doctor, will provide technical and support assistance to improve the efficacy and efficiency of the doctors of optometry.Īccurately record patients medical and visual history, review and prepare other clinical information (PST, Medicare refresh, etc.) for doctor(s). To assist and support doctors of optometry in a collaborative relationship to provide patients with optimum levels of general optometric care. Collaborate and cooperate with co-workers and managers. Demonstrate excellent judgment, analytical and problem-solving skills. Provide exemplary customer service to individuals who may be angry, ill, fearful, grieving or otherwise vulnerable. Work independently with minimal Supervisory and/or peer interaction. The ideal candidate for this position will be able to: Must be able to communicate clearly with patients and staff at all levels. Must possess demonstrable customer service skills and the ability to handle multiple tasks simultaneously in a fast paced environment with frequent interruptions. Must be able to type a minimum of 20 words per minute with 90% accuracy. Must have a working knowledge of basic computer systems and the ability to navigate through a variety of web-based systems. Must have a working knowledge of medical terminology. Minimum two (2) years- experience in the medical laboratory field or ASCP certification plus one (1) year experience. During computer downtime, act as the first line resource for addressing all specimen/collection/processing questions for internal and external clients. Identify changes to referral lab testing requirements and ensure that internal resources are updated via change management processes. Assess specimen integrity and stability in conjunction with requirements as outlined in written resources. Collections Resource: Function as a subject matter expert regarding specimen collection requirements and constraints. Call and coordinate transportation for specimens collected from outside facilities. Submits billing credits to Finance for any lab errors. Assists with coordinating ordering and submission of non-formulary (MISC) orders and monitoring laboratory utilization in conjunction with the Lab Utilization Committee (LUAT). Administration: Monitor pending test lists for internal and external clients to ensure that turnaround time for testing meets provider needs and expectations. Complete documentation following each phone call providing a comprehensive summary of the call and actions taken. Act as a first line of response for member complaints and escalate to the appropriate management as necessary. Accurately identify medical and laboratory situations requiring triage to another department for resolution and follow up to assure resolution has occurred. Call Center Services: Answer and manage all telephone calls from providers, lab staff and members requiring assistance with inquiries and testing information. Correct or amend referral lab test results and notify ordering provider as needed. Contact patients regarding lab orders and communicate pre-analytical testing requirements notify patients if recollections are necessary. Collaborate with providers (internal and external) to provide support for contracted and non-contracted testing or resulting. Track messages sent from providers via EPIC messaging and act on requests or inquiries as necessary. Communicate and document results, including critical values to clinical staff throughout the northwest region. Maintain and complete all required documentation for reports, requests and results. Places lab orders from external providers into the LIS. Laboratory Services: Perform entry of test results into the LIS for all external laboratory tests and, if necessary, internal tests. Investigate and resolve, or coordinate resolution for, complex issues that may result in delayed testing and/or may have a potential impact on patient care. Utilize information systems (eg., HealthConnect, Cerner Pathnet) for medical orders and laboratory result management and conduct online research for referral testing requests. Understand the processes related to all facets of lab testing, specimen collection and be able to provide clear and concise communications consistent with the quality of service expected by customers. To function as the primary resource to KP Northwest (and external) providers, medical support staff, lab staff, referral labs and patients as they respond to inquiries about physician-s orders, laboratory testing requirements and results.
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